Read the abstract ➤ https://www.conf42.com/Incident_Management_2024_Mandi_Walls_25_vendor_incidents_management Other sessions at this event ➤ https://www.conf42.com/im2024 Support our mission ➤ https://www.conf42.com/support Join Discord ➤ https://discord.gg/mvHyZzRGaQ Chapters 0:00 Introduction and Speaker Background 0:49 Understanding Vendor Incidents 5:28 Classifying Vendors by Tiers 12:22 Building Positive Vendor Relationships 17:02 Handling Vendor Incidents 18:23 Clarifying Vendor Relationship Ownership 21:09 Integrating External Services with Your Website 22:15 Handling Documentation Site Issues 23:27 Creating Vendor Runbooks 24:25 Essential Vendor Information to Collect 28:24 Contacting Vendors During Incidents 30:59 Engaging Your Support Team 33:12 Post-Incident Reviews and Vendor Relationships 37:24 Summary and Final Thoughts