Read the abstract ➤ https://www.conf42.com/Incident_Management_2024_Spiros_Economakis_44_sre_ai_empowering Other sessions at this event ➤ https://www.conf42.com/im2024 Support our mission ➤ https://www.conf42.com/support Join Discord ➤ https://discord.gg/mvHyZzRGaQ Chapters 0:00 Introduction and Speaker Introduction 0:39 Challenges of Incident Management 1:39 The Role of AI in Incident Management 2:32 Real-Life Incident Scenario 3:15 Using Playbooks for Incident Response 4:03 AI-Powered Incident Triage 4:49 Streamlining Communication with AI 5:12 Customer Communication and Investigation 5:58 Starting with Observability Tools 6:14 AI Enhancing Contextual Analysis 6:43 Speeding Up the Investigation Process 7:00 Generating Post-Mortems 7:41 AI's Role in Incident Management 9:16 Key Takeaways and Conclusion