Thai Wood's session from Monitorama PDX 2024. A look at monitoring, attention, incidents, and complexity through the lens of the story of the Gimli Glider, a plane that ran out of fuel mid-flight, but was able to be landed successfully on the ground anyways. I'll cover things like: * How dashboards and gauges can mislead, especially depending on the context around their usage and viewing * How expertise contributes to interpretation of monitoring and responding to incidents. * The negotiable, changing definitions of failure in an incident, that also mean some traditional forms of monitoring are insufficient. * How we, as an industry, can help make sure we have the right monitoring and resources in place to make a safe landing even when things go wrong.