Julia Thoreson's session from Monitorama PDX 2024. What do missing people, production outages, and natural disasters all have in common? They are all different types of incidents! Although these may seem like completely unique situations, similar principles and processes can be applied in all kinds of challenging circumstances. Drawing on my experience as both a software engineer at Bloomberg and a Lieutenant on the Alameda County Search and Rescue Team, we will discuss pre-planning, alerting, responding and debriefing for all sorts of incidents.