Read the abstract ➤ https://www.conf42.com/Cloud_Native_2024_Richard_Finlay_Tweed_repair_burning_house Other sessions at this event ➤ https://www.conf42.com/cloud2024 Support our mission ➤ https://www.conf42.com/support Join Discord ➤ https://discord.gg/DnyHgrC7jC Chapters 0:00 intro 0:24 preamble 0:58 key takeaways 1:15 what is an incident? 1:36 clear communication and ownership 4:42 mitigate - don't fix 6:04 things go wrong all the time 6:56 learn from mistakes 8:24 should i declare and incident? *yes 9:03 conclusion