Read the abstract ➤ https://www.conf42.com/Incident_Management_2023_Andre_Carvalho_insights_through_reports Other sessions at this event ➤ https://www.conf42.com/im2023 Join Discord ➤ https://discord.gg/DnyHgrC7jC Chapters 0:00 intro 2:08 preamble 2:44 agenda incident management reports 3:25 - incident cycle 5:06 - role & key metrics 6:46 beyond summaries 7:53 analyzing incident data 9:36 identyfying patterns and trends 10:51 prioritizing development efforts 11:41 leveraging insights for improvement 12:27 customer experience impact 13:15 efficient resource allocation 14:52 resource allocation benefits 15:24 revolutionizing incident reaction 16:42 thank you