Read the abstract ➤ https://www.conf42.com/Incident_Management_2023_Dor_Amram_rise_crisis_growth_improvement Other sessions at this event ➤ https://www.conf42.com/im2023 Join Discord ➤ https://discord.gg/DnyHgrC7jC Chapters 0:00 intro 2:08 preamble 4:38 about dor 5:04 how the 'storm' will affect your team? 5:30 how resilient your team is? 6:13 1. growth culture 15:03 supportive environment 17:17 space for experimentation 20:30 empower champions 25:23 recap of 1. 26:57 2. handle the incident 27:09 identify the incident 27:52 activate response team 28:41 containment 29:20 investigate root cause 30:09 restore and recover 30:39 communicate with stakeholders 31:44 recap of 2. 33:06 3. rise 33:45 post-mortem 36:18 pre-mortem 38:00 increase resiliency 42:22 share your knowledge 43:05 recap of 3. 44:22 conclusion 45:39 thank you