One more step in Learning from Incidents: Sharing incident findings effectively Oftentimes post-incident activities involve a post-mortem meeting and document. These 2 vary in quality, from focusing only on a single root cause, maybe a 5-why’s, or on the bright side, a thorough investigation that takes into account multiple points of view. Regardless, once the meeting is complete, the output usually ends up in a document hidden in a drive that no-one ever opens and the knowledge that was discovered during the postmortem stays only with those who attended the meeting. If learning from incidents allows us to turn outages into opportunities, how can we make those learnings reach the most people? We do this by carefully and thoughtfully sharing our findings. By sharing our findings we allow for more equitable learning (account for people with conflicts or illnesses who couldn’t attend the review meeting), can get buy-in for next steps, get people in the org to have a more well-rounded knowledge of how things work. This talk is meant for anyone who is involved in incidents in any way: responders, subject matter experts, impacted users, and facilitators but mostly for technologists who want to make the most out of their incidents through learning! Throughout this talk I will give an overview of why sharing matters and go deep through the different ways that we can share incident learnings depending on your needs and audiences as well as provide examples with the hope that folks are able to start applying these forms of communication in their own orgs. Furthermore, I want folks who watch this talk to leave with a sense that change can happen and that we aren’t meant to keep repeating the same problems over and over again. Other talks at this conference 🚀🪐 https://www.conf42.com/im2022 — 0:00 Intro 0:39 Talk