Monitorama PDX 2023 - Thinking Critically About Alerting

Conference: Monitorama PDX 2023

Year: 2023

Dan Ravenstone's session from Monitorama PDX 2023. Alert fatigue, oddly enough, is still a huge pain point in a lot of organizations. Why is that? Is there a gap in knowledge or understanding on how to define good alerts? Is it that many engineers who set these alerts up wear many hats, so when it comes to alert quality, it's unfamiliar territory? Is there missing guidance around what constitutes a good alert? In this talk, I first want to highlight the negative impact poor alerts have on engineers. Next, I want to put this theory to practice by using 3 to 5 engineering teams to take this math logic and apply it to their current alerting and see how OR if this improves on alert fatigue.