Josh Armitage - AWS Practice Lead @ Contino How can you strip over-processing out of your value stream? How can you understand and communicate what “good enough” looks like? How can you systematically challenge and remove assumptions from you consumers? In supporting enterprises in DevOps & agile transformations across three continents, I discovered a common theme, stories talk of what is to be enabled, but not how well it needs to perform. Recently, upon joining a platform team drowning under the weight of their backlog, I experimented with SLOs being the beating heart of our product development flow. To do this, we: - Revisited all previous core usecases and determined meaningful SLIs and SLOs - Made SLOs an inherent part of defining features - Built a lightweight infrastructure to translate technical changes to business events - Made a dashboard to transparently broadcast our SLOs - Made SLOs be the core of conversations with our consumers By doing this, we: - Removed assumptions from consumers, driving more meaningful conversations about value - Created a beachhead for a more data driven culture - Created a common understanding of what “good enough” looked like - Became better focused on maximising value delivery, over redundant gold plating of features You’ll learn: - How to adopt an SLO driven product development flow - From the mistakes we made along the way - Tips and tricks for defining SLOs for low frequency usecases - How to drive more impactful conversations Other talks at this conference 🚀🪐 https://www.conf42.com​/sre2021 — 0:00 Intro 1:16 Talk