Read the abstract ➤ https://www.conf42.com/Platform_Engineering_2024_Nagarajan_Madhavan_customer_service_chatbots Other sessions at this event ➤ https://www.conf42.com/platform2024 Support our mission ➤ https://www.conf42.com/support Join Discord ➤ https://discord.gg/mvHyZzRGaQ Chapters 0:00 intro 0:14 introduction to ai powered chipboards 0:50 the role of ai chatbots in platform engineering 2:21 key benefits of ai chatbots 4:58 practical use cases of ai chatbots 6:37 chatbot architecture overview 10:06 challenges and considerations 11:18 emerging trends in ai chatbots 12:12 conclusion and future outlook 12:46 q&a session