Read the abstract ➤ https://www.conf42.com/Incident_Management_2023_Einat_Mahat_oncall_heroes_effective_practices Other sessions at this event ➤ https://www.conf42.com/im2023 Join Discord ➤ https://discord.gg/DnyHgrC7jC Reach out to Einat ➤ einat.mahat@gmail.com Chapters 0:00 intro 2:08 ownership and power 2:25 with great power comes great responsibility 2:49 about einat 3:41 agenda on-call 4:27 - sidekicks 5:12 - routine 5:47 - expectations 6:12 - odyssey 7:20 proactive / try to prevent 7:49 show up! 8:21 triage tactics 8:58 mitigate or resolve 9:25 investigate 9:58 lessons learned per incident 10:35 prevention protocols 11:07 leadership roles 11:47 prevent burnout 12:44 supportive on-call culture 14:03 embrace the hero within 14:53 build your league 15:43 thanks!