Read the abstract ➤ https://www.conf42.com/Site_Reliability_Engineering_SRE_2024_Jorge_Luis_Castro_Toribio_building_reliable_community Other sessions at this event ➤ https://www.conf42.com/sre2024 Support our mission ➤ https://www.conf42.com/support Join Discord ➤ https://discord.gg/DnyHgrC7jC Chapters 0:00 intro 0:26 preamble 1:21 jorge luis castro toribio 2:15 in this talk 3:41 let's take care of the basics 3:55 what is sre? 10:03 #real_life 11:59 some of our problems 14:20 community of practices (cop) 15:21 our first thoughts 17:05 sre community of practices (srecop) 19:42 sre cop team 22:04 cop is an investment 22:24 sre cop aligned to business strategy 29:22 some metrics recommendation 29:55 how do we make cop last longer and more engager? 30:15 meg: minimum enjoyable game 30:44 octalysis 31:52 what we achieved? 32:42 learned lessons 33:42 to sum up 34:07 books 34:26 thank you!