Matty Stratton DevOps Advocate @ PagerDuty Chaos Engineering, failure injection, and similar practices have verified benefits to the resilience of systems and infrastructure. But can they provide similar resilience to teams and people? What are the effects and impacts on the humans involved in the systems? This talk will delve into both positive and negative outcomes to all the groups of people involved - including users, engineers, product, and business owners. Using case studies from organizations where chaos engineering has been implemented, we will explore the changes in attitude that these practices create. This talk will include a brief overview of chaos engineering practices for unfamiliar members of the audience, but the main focus will be on human elements. I will discuss successful implementations, as well as challenges faced in teams where chaos was a “success” from a technical perspective, but contained negative impact for the people involved. — 0:00 Preamble 2:24 let's set some agreement 3:08 Chaos Engineering - definition 3:40 Chaos @ Netflix 4:57 perceptions 5:29 "isn't all engineering chaotic?" 6:19 it's not about breaking things 6:43 look, I know you know this 7:30 I'm gonna say it anyway 7:44 these are experiments 8:59 how we talk about things matter 12:00 people get nervous 12:31 You want to do 'what' in production?? 13:30 use your monitoring like it's for real because it is 15:43 but what about people? 16:21 what do you feel knowing Netflix uses chaos engineering? 16:42 what about your bank? 16:58 blast radius - twitter pole 16:24 data, such as it is 18:32 management can get... nervous - consider your words 19:34 it's all about philisophy 21:59 safety first 25:05 - https://speaking.mattstratton.com — 🥇 Gold Sponsors: ChaosIQ PagerDuty — Website 🚀🪐 https://www.conf42.com Reach out 📧📭 mark@conf42.com Conf42 Discord 🧑‍🤝‍🧑💬 https://discord.com/invite/dT6ZsFJ5ZM LinkedIn 👨‍💼💼 https://www.linkedin.com/company/49110720/ Twitter 🎵🐦https://twitter.com/conf42com Conf42Cast @ Spotify 🎧 https://tinyurl.com/bnyj6a8y