Get your tickets for Infobip Shift 2023 at https://shift.infobip.com/ https://twitter.com/InfobipShift Samsoor Hemat (venITure) & Aleksandar Daic (Infobip) Fireside chat: Is the Omnichannel Approach Key to Winning Customer Retention? Happy customers are quickly becoming the main differentiator between successful businesses. But what creates or influences a great customer experience and evolves into retention? The best person to answer that is your customer. Using an omnichannel approach forms the foundation of gathering feedback and delivering winning customer experiences. Find out how you can leverage omnichannel service communication, which includes a combination of Atlassian tools, chat apps, and Infobip solutions, to gather valuable feedback and deliver winning customer experiences.